C O N T A C T U S
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Depending on weight and location, we ship via USPS, UPS, or FedEx. Orders are processed and ship out within 1-3 business days. Once your order ships you will receive a notification with tracking. We are not responsible for any delays due to shipping and/or customs. If an order has been deemed undeliverable and is returned to me, you will receive a refund for the order value (shipping charges will not be reimbursed).
All sales are final. While we do not accept any returns, exchanges, or cancelations, if you feel strongly about discussing the prospect of a return or refund please reach out! I am confident we can resolve the issue.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Bookend Candle Co. may collect personally identifiable information, such as your:
-First and Last Name
If you purchase Bookend Candle Co.'s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Bookend Candle Co. collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Bookend Candle Co. may also use your personally identifiable information to inform you of other products or services available from Bookend Candle Co. and its affiliates.
Sharing Information with Third Parties
Bookend Candle Co. does not sell, rent or lease its customer lists to third parties.
Bookend Candle Co. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Bookend Candle Co., and they are required to maintain the confidentiality of your information.
Bookend Candle Co. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Bookend Candle Co. or the site; (b) protect and defend the rights or property of Bookend Candle Co.; and/or (c) act under exigent circumstances to protect the personal safety of users of Bookend Candle Co., or the public.
Tracking User Behavior
Bookend Candle Co. may keep track of the websites and pages our users visit within Bookend Candle Co., in order to determine what Bookend Candle Co. services are the most popular. This data is used to deliver customized content and advertising within Bookend Candle Co. to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Bookend Candle Co.. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Bookend Candle Co. website.
The Bookend Candle Co. website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Bookend Candle Co. pages, or register with Bookend Candle Co. site or services, a cookie helps Bookend Candle Co. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Bookend Candle Co. website, the information you previously provided can be retrieved, so you can easily use the Bookend Candle Co. features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Bookend Candle Co. services or websites you visit.
Security of your Personal Information
Bookend Candle Co. secures your personal information from unauthorized access, use, or disclosure. Bookend Candle Co. uses the following methods for this purpose:
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
-Delete your personal information from our records; and
-Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
-Comply with the California Electronic Communications Privacy Act;
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
-Comply with an existing legal obligation; or
-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Bookend Candle Co. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Bookend Candle Co. may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Bookend Candle Co., you may opt out of such communications by contacting firstname.lastname@example.org.
Changes to this Statement
Bookend Candle Co. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Bookend Candle Co. has not adhered to this Statement, please contact Bookend Candle Co. at:
Effective as of June 23, 2020